Shipping and Returns
10.1 Delivery of Products purchased on the Store is made to the shipping address indicated by the user in the order form, upon payment of the Total Amount Due.
10.2 Delivery cannot be made to the Republic of San Marino or to PO boxes or Poste Restante. In the event that the shipping address is a PO box or Poste Restante, or in one of the aforementioned locations, Stegip 4 Communication srl will proceed to terminate the contract pursuant to and for the purposes of art. 1456 of the Italian Civil Code and to refund the Total Amount Due, if already paid, using the methods and terms referred to in article 5.4 above.
10.3 The shipping costs of the Products, which may vary according to the shipping method chosen by the user, and any other additional costs are borne by the user, unless otherwise indicated in the Product Sheet or in other parts where communicated. Their amount will be expressly and separately indicated (in Euros and inclusive of VAT) in the Product Sheet and in the order summary and, in any case, before the user proceeds with its transmission, as well as in the order confirmation e-mail.
If it is necessary to refund delivery costs in the case of withdrawal from a Multiple Order, Stegip 4 Communication srl will refund the cost of these expenses only if the user intends to withdraw from the entire Multiple Order, in which case the cost will be refunded in full. Otherwise, no refund will be made, given that the delivery costs incurred by the user (which Stegip 4 Communication srl always calculates as a fixed amount, regardless of the number of Products ordered) are attributable to the delivery of the other Products, other than those for which the user has exercised the right of withdrawal, forming part of the Multiple Order.
If, on the other hand, the refund of delivery costs results from the unavailability of one of the Products forming part of the Multiple Order or from one of the cases of non-fulfilment by Stegip 4 Communication srl, the latter will reimburse the user for the delivery costs.
In no case may the amount of delivery costs to be reimbursed exceed the amount of the expenses actually paid by the user for delivery.
10.4 The delivery times are those indicated in the Product Sheet, before the user transmits the order, and in the order confirmation e-mail. They run from the sending of the order. In the absence of an indication of a delivery term, delivery will in any case take place within thirty days from the date of conclusion of the contract. Delivery times are calculated considering only working days and therefore excluding Saturdays, Sundays and holidays.
10.5 At the time of shipment, i.e. the delivery of the Products to the carrier, a shipping confirmation e-mail will be sent to the user, containing a link that will allow them to track the progress of the shipment.
10.6 Deliveries will be made by the courier identified from time to time, from Monday to Friday during normal office hours, excluding national holidays. Stegip 4 Communication srl reserves the right to use other carriers and/or different delivery methods. In this case, the change will be indicated in the Product Sheet or with other dedicated communication.
10.7 The obligation to deliver is fulfilled by transferring the material availability or in any case the control of the Products to the user.
10.8 It is the user's responsibility to check the condition of the Product delivered to them. Notwithstanding that the risk of loss or damage to the Products, due to a cause not attributable to Stegip 4 Communication srl, is transferred to the user when the user, or a third party designated by them and other than the carrier, materially takes possession of the Products, the user is recommended to check the integrity of the packaging and the number of Products received and is invited, where possible, to indicate any anomalies on the carrier's transport document. In the event that the package shows evident signs of tampering or alteration, the user is recommended to promptly notify Customer Service. The application of the rules on the right of withdrawal and legal guarantee of conformity remains unaffected.
10.9 The user acknowledges that the collection of the Product is a precise obligation arising from the purchase contract. In case of failed delivery due to the absence of the recipient at the address specified in the order form, the courier will leave a delivery attempt notice in the mailbox containing the number to contact them. The courier will then make a second delivery attempt. After two unsuccessful delivery attempts, the package will go "into storage". Customer Service will then send an e-mail to the user in order to release the package from storage and ensure that it is delivered as soon as possible. If necessary, Customer Service may agree with the user to change the shipping address. If this attempt also fails or the user does not respond to the Customer Service's contact attempt, the Product will be returned to Stegip 4 Communication srl and, in any case, after 30 working days from the first delivery attempt, the contract will be considered terminated and the purchase order consequently cancelled pursuant to art. 1456 of the Italian Civil Code. Stegip 4 Communication srl will then proceed, within 15 working days following the termination of the contract, to refund the Total Amount Due paid by the user, deducting the costs of the unsuccessful delivery of the Product, the return costs to Stegip 4 Communication srl and any other expenses incurred by it due to the failed delivery caused by the absence of the recipient. The termination of the contract and the amount of the refund will be communicated to the user by e-mail. The refund will be credited to the same payment method used by the user for the purchase. If the user has made the payment by bank transfer, Stegip 4 Communication srl will ask the user for the bank details necessary to make the refund. Any delays in crediting may depend on the bank, the type of credit card or the payment solution used. In any case, the value date of the re-credited amount will be the same as the debit date.
In the event that, before the expiry of the thirty-day period, the user requests to receive the Product again, Stegip 4 Communication srl will proceed with the new delivery after charging, in addition to the delivery costs, the costs of returning the Product to Stegip 4 Communication srl and storage costs.
10.10 In the event that the purchased Product is not delivered or is delivered late compared to the delivery times indicated in the Product Sheet and in the order confirmation, the user, pursuant to art. 61 of the Consumer Code, invites Stegip 4 Communication srl to make the delivery within an additional period appropriate to the circumstances ("Additional Period pursuant to art. 61, paragraph III, Consumer Code"). If this additional period expires without the Products having been delivered to them, the user is entitled to terminate the contract ("Termination of Contract pursuant to art. 61, paragraph III, Consumer Code"), without prejudice to the right to compensation for damages.
The user is not obliged to grant Stegip 4 Communication srl the Additional Period pursuant to art. 61, paragraph III, Consumer Code ("Excluded Cases") if:
a) Stegip 4 Communication srl has expressly refused to deliver the Products;
b) compliance with the delivery term indicated during the purchase process and in the order confirmation must be considered essential, taking into account all the circumstances that accompanied the conclusion of the contract;
c) the user has informed Stegip 4 Communication srl, before the conclusion of the contract, that delivery by or on a specific date is essential.
In the Excluded Cases, if the user does not receive the Products within the delivery term indicated during the purchase process and in the order confirmation, they are entitled to immediately terminate the contract, without prejudice to the right to compensation for damages ("Termination of Contract in Excluded Cases").
The indication of the Additional Period pursuant to art. 61, paragraph III, Consumer Code and the communication of Termination of Contract pursuant to art. 61, paragraph III, Consumer Code or of Termination of Contract in Excluded Cases must be communicated by the user to Stegip 4 Communication srl at the addresses referred to in art. 14 below.
In the case of Termination of Contract pursuant to art. 61, paragraph III, Consumer Code or Termination in Excluded Cases, Stegip 4 Communication srl will refund the Total Amount Due to the user without undue delay. The refund will be made according to the methods referred to in art. 10.15 below.
In the event that the user does not proceed with setting the Additional Period pursuant to art. 61, paragraph III, Consumer Code or, where the conditions are met, with the Termination of Contract pursuant to art. 61, paragraph III, Consumer Code or the Termination of Contract in Excluded Cases, without prejudice to the user's ability to avail themselves at any time of these remedies and/or the ordinary means of protection provided by law and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, Stegip 4 Communication srl undertakes to:
i. promptly notify the user by e-mail of the delay in delivery ("Delay Notification E-mail"), simultaneously indicating the new delivery date, if available ("New Delivery Date");
ii. in case of delivery with a delay of between 1 and 3 working days compared to the New Delivery Date, reimburse the user for delivery costs, if already paid, within 10 working days from the expiry of the New Delivery Date or not request payment, if not yet paid;
iii. in case of delivery with a delay of between 4 and 10 working days compared to the New Delivery Date, allow the user who requests it to refuse delivery and terminate the contract, with consequent reimbursement of the Total Amount Due, if already paid, immediately and, in any case, within 10 working days from the request for termination of the contract or, alternatively, if the user does not wish to terminate the contract, reimburse the user for delivery costs, if already paid, within 10 working days from the request or not request payment, if not yet paid;
iv. in case of delivery delay exceeding 10 working days compared to the New Delivery Date or, in any case, 20 days compared to the original delivery date, offer the user, in addition to the above, the supply of a different Product of equivalent or higher value, upon payment, in the latter case, of the difference and with the express consent of the user.
10.11 In the case of Multiple Orders that have Products to be delivered separately, the provision of art. 10.10 above will apply autonomously to each delivery. With respect to each delivery and therefore, limited to the Products subject to it, the user may proceed to set the Additional Period pursuant to art. 61, paragraph III, Consumer Code and to the Termination pursuant to art. 61, paragraph III, Consumer Code or to the Termination in Excluded Cases, where the relevant conditions are met. In this case, Stegip 4 Communication srl will refund the Partial Amount Due to the user without undue delay. The refund will be made according to the methods referred to in art. 10.14 below.
In the event that the user does not proceed with setting the Additional Period pursuant to art. 61, paragraph III, Consumer Code or, where the conditions are met, with the Termination of Contract pursuant to art. 61, paragraph III, Consumer Code or the Termination of Contract in Excluded Cases, in relation to the single delivery and the related Products, without prejudice to the user's ability to avail themselves at any time of these remedies and/or the ordinary means of protection provided by law and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, Stegip 4 Communication srl undertakes to:
i. promptly send the user the Delay Notification E-mail, simultaneously indicating the New Delivery Date, if available;
ii. in case of delivery of one of the Products subject to the Multiple Order with a delay of between 1 and 3 working days compared to the New Delivery Date, reimburse the user for delivery costs, if already paid, calculated as indicated in art. 10.3 above, within ten working days from the expiry of the New Delivery Date or not request payment, if not yet paid;
iii. in case of delivery of one of the Products subject to the Multiple Order with a delay of between 4 and 10 working days compared to the New Delivery Date, allow the user who requests it to refuse delivery and partially terminate the contract limited and with exclusive reference to the Product subject to the Multiple Order delivered late, with consequent reimbursement - immediately and, in any case, within 10 working days from the request for partial termination of the contract - only of the amount paid by the user in relation to that specific Product, including delivery costs, calculated as indicated in art. 10.3 above, or, alternatively, if the user does not wish to partially terminate the contract, reimburse the user - within ten working days from the request - for delivery costs, if already paid, calculated as indicated in art. 10.3 above or not request payment, if not yet paid. The termination of the entire Multiple Order will be possible only in the case of evident and proven accessory nature of the Products subject to the Multiple Order delivered late or not delivered compared to the other Products subject to the Multiple Order delivered on time or still to be delivered;
iv. in case of delay in delivery of one of the Products subject to the Multiple Order exceeding 10 working days compared to the New Delivery Date or, in any case, 20 days compared to the original delivery date, offer the user, in addition to what is provided for in art. 10.11 (iii) above, the supply of a different Product of equivalent or higher value, upon payment, in the latter case, of the difference and with the express consent of the user.
10.12 In the event of failure to send the Delay Notification E-mail or failure to set the New Delivery Date therein, all terms referred to in arts. 10.10 (ii), (iii) and (iv) and 10.11 (ii), (iii) and (iv) above will run from the original delivery date.
10.13 The acceptance of the New Delivery Date and in the cases referred to in arts. 10.10 (iii) and (iv) and 10.11 (iii) and (iv) the user's choice must be promptly communicated to Stegip 4 Communication srl by e-mail at the address referred to in art. 14 below.
10.15 In all cases referred to in arts. 10.10 and 10.11 above in which a refund is due to the user, the amount of the refund will be communicated to the user by e-mail. It will be credited to the same payment method used by the user for the purchase. In the case of payment by bank transfer, Stegip 4 Communication srl will ask the user for the bank details necessary to make the refund. Any delays may depend on the bank, the type of credit card used or the payment solution used. In any case, the value date of the re-credited amount will be the same as the debit date.
Right of withdrawal
If you purchase as a consumer, you have the right to withdraw from the contract within 14 days from the delivery of the last item of the order, in the cases provided for by the Consumer Code.
The right of withdrawal can also be exercised directly online through the electronic function available on our store. From June 19, 2026, for purchases concluded through an online interface, the Consumer Code provides for an electronic withdrawal function clearly visible and accessible to the consumer.
- Log in with the e-mail address used to place the order, select the order concerned and follow the procedure indicated to submit the withdrawal request.
- If the order has not yet been processed, you can request its cancellation. If the order has already been delivered, you can submit the return request within the foreseen period.
- At the end of the procedure, you will receive an electronic confirmation of the request.
WITHDRAW FROM THE CONTRACT HERE
Withdrawal period
For purchases of goods, the withdrawal period is 14 days starting from the delivery of the last item of the order.
The request must be submitted within this period.
After communicating the decision to withdraw, the products must be returned without undue delay and in any case within 14 days from the communication of the withdrawal.
After submitting the return request, prepare the product for return following the instructions received. Please include the order number in the package or clearly indicate it, so that we can quickly identify the return.
Unless otherwise instructed during the procedure, the goods must be returned to:
STEGIP 4COMMUNICATION S.R.L.
Via degli Olmetti, 36
00060 Formello (RM)
Please note that the shipment of the material to be replaced is at the customer's expense.
In the event of loss or non-return of goods, you will be solely responsible.
We are also able to offer product replacement only if available. You can only ship your return from the country where you placed the order.
Conditions of returned products
The consumer is responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product.
We therefore ask you to return complete items, with any accessories and tags and, where present, with the anti-counterfeit sticker or seal still applied, avoiding uses or handling not necessary for checking the product.
Refund
In the event of a valid exercise of the right of withdrawal, payments received for the products subject to withdrawal will be refunded, including, where due, delivery costs as provided for by applicable law.
The refund is made without undue delay and in any case within 14 days from the day 6Days Official Store is informed of the decision to withdraw.
The refund is made using the same means of payment used for the initial transaction, unless otherwise agreed with the customer and provided that this does not entail costs for the customer.
6Days Official Store may withhold the refund until the goods are received or until the consumer has demonstrated that they have been sent back, whichever is earlier.
Product replacement
When available, 6Days Official Store may also allow the replacement of a product, for example due to a change in size or item.
The possibility of replacement depends on the availability of products in stock.
Replacement is a distinct service and does not limit the right of withdrawal recognized to the consumer by applicable law.
Defective or non-conforming products
This discipline on the right of withdrawal does not limit the rights recognized to the consumer in case of a defective or non-conforming product, which remain regulated by the law on legal conformity guarantee.
For any information or clarification, you can contact us at: info@fim6daysofficialstore.com