Shipping and Returns
10.1 The delivery of the Products purchased on the Store is carried out to the shipping address indicated by the user in the order form, upon payment of the Total Amount Due.
10.2 Furthermore, delivery cannot be made in the Republic of San Marino or to PO boxes or post office delivery points. In the event that the shipping address is a PO box or post office delivery point or in one of the locations indicated, Stegip 4 Communication srl will proceed with the termination of the contract pursuant to and for the purposes of art. 1456 of the Civil Code and the reimbursement of the Total Amount Due, if already paid, in the manner and within the terms set out in art. 5.4 above.
10.3 The shipping costs of the Products, which may vary in relation to the shipping method chosen by the user, and any other additional costs are the responsibility of the user, unless otherwise indicated in the Product Sheet or in other parts where it is communicated. Their amount will be expressly and separately indicated (in Euros and inclusive of VAT) in the Product Sheet and in the order summary and, in any case, before the user proceeds to transmit the same, as well as in the order confirmation email.
If it is necessary to proceed with the refund of delivery costs with reference to the case of withdrawal from a Multiple Order, Stegip 4 Communication srl will proceed with the refund of the cost of such costs only if the user intends to withdraw from the entire Multiple Order, in which case, the cost will be refunded in full. Otherwise, the refund will not take place, considering the fact that the delivery costs incurred by the user (which Stegip 4 Communication srl always calculates in a fixed amount, regardless of the number of Products ordered) are attributable to the delivery of other Products, other than those for which the user has exercised the withdrawal, forming part of the Multiple Order.
However, if the refund of delivery costs is due to the unavailability of one of the Products included in the Multiple Order or to one of the cases of non-fulfilment by Stegip 4 Communication srl , the latter will refund the delivery costs to the user.
In no event shall the amount of delivery costs to be refunded exceed the amount of the costs actually paid by the user for delivery.
10.4 The delivery terms are those indicated in the Product Sheet, before the user sends the order, and in the order confirmation email. They start from the sending of the order. In the event of failure to indicate a delivery term, it will take place, in any case, within thirty days from the date of conclusion of the contract. The delivery terms are calculated considering only working days and therefore excluding Saturdays, Sundays and holidays.
10.5 At the time of shipment, i.e. delivery of the Products to the carrier, the user will be sent an email confirming shipment, containing a link that will allow them to follow the progress of the shipment.
10.6 Deliveries will be made by the courier identified from time to time, from Monday to Friday during normal office hours, excluding national holidays. Stegip 4 Communication srl reserves the right to use other carriers and/or to use different delivery methods. In this case, the change will be indicated in the Product Sheet or with another dedicated communication.
10.7 The delivery obligation is fulfilled by transferring the material availability or in any case the control of the Products to the user.
10.8 It is the user's responsibility to check the condition of the Product delivered to them. Without prejudice to the fact that the risk of loss or damage to the Products, for reasons not attributable to Stegip 4 Communication srl , is transferred to the user when the user, or a third party designated by the user and other than the carrier, physically takes possession of the Products, the user is advised to check the integrity of the packaging and the number of Products received and is invited, where possible, to indicate any anomalies on the carrier's transport document. In the event that the packaging shows obvious signs of tampering or alteration, the user is advised to promptly notify Customer Service. The application of the rules regarding the right of withdrawal and the legal guarantee of conformity remains unchanged.
10.9 The user acknowledges that the collection of the Product is a specific obligation deriving from the purchase contract. In the event of non-delivery due to the absence of the recipient at the address specified in the order form, the courier will leave a notice of passage in the letterbox containing the number to contact the courier. The courier will then make a second delivery attempt. After two unsuccessful delivery attempts, the package will go "in storage". Customer Service will then send an email to the user in order to release the storage and ensure that the package is delivered as soon as possible. If necessary, Customer Service may agree with the user to change the shipping address. If this attempt also fails or the user does not respond to the contact attempt of Customer Service, the Product will be returned to Stegip 4 Communication srl and, in any case, after 30 working days from the first delivery attempt, the contract will be considered terminated and the purchase order consequently cancelled pursuant to art. 1456 cc Stegip 4 Communication srl will then proceed, within 15 working days following the termination of the contract, to refund the Total Amount Due paid by the user, minus the costs of the unsuccessful delivery of the Product, the costs of returning it to Stegip 4 Communication srl and any other costs incurred due to the failed delivery caused by the absence of the recipient. The termination of the contract and the amount of the refund will be communicated to the user via email. The refund will be credited to the same payment method used by the user for the purchase. If the user made the payment by bank transfer, Stegip 4 Communication srl will ask the user for the bank details necessary to make the refund. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. In any case, the value date of the re-credited amount will be the same as the debit.
In the event that, before the expiry of the thirty-day period, the user requests to receive the Product again, Stegip 4 Communication srl will proceed with the new delivery after charging, in addition to the costs of the same, the costs of returning the Product to Stegip 4 Communication srl and the storage costs.
10.10 In the event that the purchased Product is not delivered or is delivered late with respect to the delivery terms indicated in the Product Sheet and in the order confirmation, the user, pursuant to art. 61 of the Consumer Code, invites Stegip 4 Communication srl to make the delivery within an additional period appropriate to the circumstances ("Additional Period pursuant to art. 61, co. III, Consumer Code"). If such additional period expires without the Products having been delivered, the user is entitled to terminate the contract ("Termination of the Contract pursuant to art. 61, co. III, Consumer Code"), without prejudice to the right to compensation for damages.
The user is not burdened with the obligation to grant Stegip 4 Communication srl the Additional Term pursuant to art. 61, co. III, Consumer Code ("Excluded Cases") if:
a) Stegip 4 Communication srl has expressly refused to deliver the Products;
b) compliance with the delivery deadline indicated during the purchase process and in the order confirmation must be considered essential, taking into account all the circumstances that accompanied the conclusion of the contract;
c) the user has informed Stegip 4 Communication srl , before the conclusion of the contract, that delivery within or on a specific date is essential.
In the Excluded Cases, if the user does not receive the Products within the delivery time indicated during the purchase process and in the order confirmation, he is entitled to immediately terminate the contract, without prejudice to the right to compensation for damages ("Termination of the Contract in the Excluded Cases").
The indication of the Additional Term pursuant to art. 61, co. III, Consumer Code and the communication of Termination of the Contract pursuant to art. 61, co. III, Consumer Code or Termination of the Contract in the Excluded Cases must be communicated by the user to Stegip 4 Communication srl at the addresses indicated in art. 14 below.
In the event of Termination of the Contract pursuant to art. 61, co. III, Consumer Code or Termination in the Excluded Cases, Stegip 4 Communication srl will refund the user the Total Amount Due without undue delay. The refund will take place in accordance with the procedures set out in art. 10.15 below.
In the event that the user does not proceed with the establishment of the Additional Term pursuant to art. 61, co. III, Consumer Code or, if the conditions are met, with the Termination of the Contract pursuant to art. 61, co. III, Consumer Code or with the Termination of the Contract in the Excluded Cases, without prejudice to the possibility for the user to avail himself at any time of such remedies and/or the ordinary means of protection made available by law and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, Stegip 4 Communication srl undertakes to:
i. promptly notify the user by email of the delay in delivery ("Delay Notice Email"), indicating at the same time the new delivery date, if available ("New Delivery Date");
ii. in the event of delivery with a delay of between 1 and 3 working days with respect to the New Delivery Term, reimburse the user for the delivery costs, if already paid, within 10 working days from the expiry of the New Delivery Term or not request payment, if not yet paid;
iii. in the event of delivery with a delay of between 4 and 10 working days with respect to the New Delivery Term, allow the user who so requests to refuse delivery and to terminate the contract, with consequent reimbursement of the Total Amount Due, if already paid, immediately and, in any case, within 10 working days of the request to terminate the contract or, alternatively, if the user does not wish to terminate the contract, reimburse the user for the delivery costs, if already paid, within 10 working days of the request or not request payment, if not yet paid;
iv. in the event of a delay in delivery exceeding 10 working days with respect to the New Delivery Term or, in any case, 20 days with respect to the original delivery term, offer the user, in addition to what is provided above, the supply of a different Product of equivalent or higher value, subject to payment, in the latter case, of the difference and subject to the express consent of the user.
10.11 In the case of Multiple Orders that have as their object Products that must be delivered separately, the provision of art. 10.10 above will apply independently to each delivery. With respect to each delivery and therefore, limited to the Products that are the object of the same, the user may proceed to set the Additional Term pursuant to art. 61, co. III, Consumer Code and to the Resolution pursuant to art. 61, co. III, Consumer Code or to the Resolution in the Excluded Cases, if the relevant conditions are met. In this case, Stegip 4 Communication srl will reimburse the user for the Partial Amount Due without undue delay. The reimbursement will take place in accordance with the methods set out in art. 10.14 below.
In the event that the user does not proceed with the establishment of the Additional Term pursuant to art. 61, co. III, Consumer Code or, if the conditions are met, with the Termination of the Contract pursuant to art. 61, co. III, Consumer Code or with the Termination of the Contract in the Excluded Cases, in relation to the individual delivery and the related Products, without prejudice to the possibility for the user to avail himself at any time of such remedies and/or the ordinary means of protection made available by law and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, Stegip 4 Communication srl undertakes to:
i. promptly send the user the Delay Notice Email, indicating at the same time the New Delivery Term, if available;
ii. in the event of delivery of one of the Products subject to the Multiple Order with a delay of between 1 and 3 working days with respect to the New Delivery Term, reimburse the user for the delivery costs, if already paid, calculated as indicated in art. 10.3 above, within ten working days from the expiry of the New Delivery Term or not request payment, if not yet paid;
iii. in the event of delivery of one of the Products subject to the Multiple Order with a delay of between 4 and 10 working days with respect to the New Delivery Term, allow the user who so requests to refuse delivery and partially terminate the contract limited to and with exclusive reference to the Product subject to the Multiple Order delivered late, with consequent reimbursement - immediately and, in any case, within 10 working days of the request for partial termination of the contract - only of the amount paid by the user in relation to that specific Product, including delivery costs, calculated as indicated in art. 10.3 above, or, alternatively, if the user does not wish to partially terminate the contract, reimburse the user - within ten working days of the request - the delivery costs, if already paid, calculated as indicated in art. 10.3 above or not request payment, if not yet paid. The resolution of the entire Multiple Order will be possible only in the case of evident and proven accessoriness of the Products subject to the Multiple Order delivered late or not delivered with respect to the other Products subject to the Multiple Order delivered promptly or still to be delivered;
iv. in the event of a delay in the delivery of one of the Products subject to the Multiple Order exceeding 10 working days with respect to the New Delivery Term or, in any case, 20 days with respect to the original delivery term, offer the user, in addition to what is provided for in art. 10.11 (iii) above, the supply of a different Product of equivalent or higher value, subject to payment, in the latter case, of the difference and subject to the express consent of the user.
10.12 In the event of failure to send the Delay Notice email or failure to set the New Delivery Deadline in the email, all the terms referred to in articles 10.10 (ii), (iii) and (iv) and 10.11 (ii), (iii) and (iv) above will run from the original delivery deadline.
10.13 Acceptance of the New Delivery Term and in the cases referred to in articles 10.10 (iii) and (iv) and 10.11 (iii) and (iv) the user's choice must be promptly communicated to Stegip 4 Communication srl by email to the address referred to in article 14 below.
10.15 In all cases referred to in articles 10.10 and 10.11 above where a refund is due to the user, the refund amount will be communicated to the user by email. It will be credited to the same payment method used by the user for the purchase. In the case of payment by bank transfer, Stegip 4 Communication srl will ask the user for the bank details necessary to make the refund. Any delays may depend on the banking institution, the type of credit card used or the payment solution used. In any case, the value date of the refunded amount will be the same as the debit.
Right of withdrawal
11.1 The user who is a consumer has the right to withdraw from the purchase contract of the Product, without having to provide any reason and without having to bear costs other than those provided for in art. 11.7 below, within fourteen calendar days. The withdrawal period ("Withdrawal Period") expires after 14 days:
a) in the case of an order relating to a single Product, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the Products;
b) in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last Product;
c) in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last lot or piece.
11.2 To exercise the right of withdrawal, the user must inform Stegip 4 Communication srl , before the expiry of the Withdrawal Period, of his decision to withdraw.
11.3 For this purpose, the user may submit any other explicit declaration of his decision to withdraw from the contract ("Withdrawal Declaration").
11.4 The user has exercised his right of withdrawal within the Withdrawal Period, if the communication relating to the exercise of the right of withdrawal is sent before the expiry of the Withdrawal Period. The consumer is invited to indicate in the Withdrawal Declaration the order number, the Product(s) for which he intends to exercise the right of withdrawal and his address. Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period falls on the user, it is in the user's interest to use a durable medium when communicating his withdrawal to Stegip 4 Communication srl .
11.5 The user must then return the Products to Stegip 4 Communication srl , without undue delay and in any case within 14 calendar days from the date on which he communicated to Stegip 4 Communication srl his decision to withdraw. The deadline is respected if the user sends the Products back before the expiry of the fourteen-day period. For the return, the user must follow the procedure indicated in art. 11.6 below, as well as in the standard instructions on withdrawal, which also contain information on exercising the right of withdrawal, and are made available to the user both on the Store, before the conclusion of the contract, and as an attachment to the order confirmation email.
11.6 Within the term indicated in art. 11.5 above, the user who returns the Product from the same country in which the Product was delivered to him/her, must return it, appropriately protected and packaged, via the courier ____. The user may contact ______, whose contact details are indicated in the standard instructions on withdrawal, to agree on the date and place of collection of the package. In this case, the user will only pay the costs of returning the Product but will not bear the risks of loss or damage to the Product during shipping.
The procedure just described is available only if the user returns the Product from the same country in which the Product was delivered to him, as shown in the order confirmation email (e.g. if the user who purchased product X requested that the product be delivered to him in Italy, the prepaid return procedure referred to in this paragraph can only be used if the place of collection of the Product subject to withdrawal is in Italy). Otherwise, if the user wishes to return the Product subject to withdrawal from a country other than the one (indicated in the order confirmation email) in which the delivery took place, the return of the Product to Stegip 4 Communication srl must be carried out, without undue delay and in any case within 14 calendar days from the date on which the user communicated to Stegip 4 Communication srl his decision to withdraw, using a carrier of the user's choice and at the user's expense. The deadline is met if the user sends the Product back before the expiry of the aforementioned fourteen-day period. The Product, appropriately protected and packaged, must be sent to the following address:
Stegip 4 Communication srl (VAT no 11240771003 ) in the person of the legal representative and sole director Mr. Stefano D'Ambrosio (CF DMBSFN68C26H501Y), with registered office in Rome (RM) in via Della Giustiniana n. 990
In the event just foreseen, the direct costs of returning (including any customs costs) the Product to Stegip 4 Communication srl are borne by the user and the return of the Product to Stegip 4 Communication srl occurs under the responsibility of the latter. In any case, for the purposes of the expiry of the return term referred to in art. 11.5 above, the Product is considered returned when it is delivered, within the aforementioned term, to the courier indicated by Stegip 4 Communication srl , or, as the case may be, to the accepting post office/courier chosen by the user.
11.7 The user is solely responsible for the decrease in value of the goods resulting from handling of the Product other than that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be stored, handled and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, accompanied by all accessories and information sheets, with the identification tags and labels, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free from signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product.
11.8 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not lead to the termination of the contract and, consequently, will not give the right to any refund. Stegip 4 Communication srl will notify the user within 5 working days of receiving the Product, rejecting the request for withdrawal. The Product, if already received by Stegip 4 Communication srl , will remain at the latter's disposal for collection, which must take place at the expense and under the responsibility of the user.
11.9 In the event that the Product for which the right of withdrawal has been exercised has suffered a decrease in value resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the refund amount will be reduced by an amount equal to such decrease in value. Stegip 4 Communication srl will notify the user of the circumstance and the resulting decreased refund amount within 5 working days of receiving the Product, providing the user, in the event that the refund has already been paid, with the bank details for the payment of the amount owed by the user due to the decrease in value of the Product.
11.10 In the event that, in accordance with one of the legal hypotheses, the right of withdrawal does not apply, such exclusion will be specifically and expressly communicated in the Product Sheet and, in any case, during the purchase process, before the user proceeds with the transmission of the order.